2003,
11,
52-56
关于顾客满意度指数的若干问题研究
基金项目(Foundation):
邮箱(Email):
DOI:
10.19343/j.cnki.11-1302/c.2003.11.010
发布时间：
2003-11-15
出版时间：
2003-11-15
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摘要：
Abstract：
The customer satisfaction index has great importance in ecomomic life.This article is mainly concerned with following three aspects:the first is the constructon and development of customer satisfaction index model in different countries;the second is the comparation of two kinds of model estimation method;and the third is the sampling plan of customer satisfaction index and corresponding computation of the index.Then the author gives some advice on the construction of China customer satisfaction index.
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基本信息:
DOI：10.19343/j.cnki.11-1302/c.2003.11.010
中图分类号:F274
引用信息:
[1]梁燕.关于顾客满意度指数的若干问题研究[J].统计研究,2003(11):52-56.DOI:10.19343/j.cnki.11-1302/c.2003.11.010.
发布时间：
2003-11-15
出版时间：
2003-11-15